Terms of Use
Last updated: 18 May 2026
These Terms of Use (“Terms”) govern your access to and use of the website faunaglow.site operated by Faunaglow.site (“we”, “us”, “our”). By using this website, you agree to these Terms. If you do not agree, please do not use the site.
These Terms are governed by the laws of New Zealand. Nothing in these Terms limits rights you have under mandatory New Zealand consumer or privacy law.
1. Operator Details
Faunaglow.site
The Arts Village, 1240 Hinemaru Street, Rotorua 3010, New Zealand
Email: talk@faunaglow.site
Phone: +64 27 361 8565
2. About Our Services and Website Content
This website provides general information about incorporating physical activity into daily life and describes our consultation and programme services. Content is for educational and informational purposes only.
Important: We do not provide medical, health professional, or therapeutic services through this website. Content is not a substitute for advice from a qualified health practitioner. See the disclaimer on each page. You are responsible for deciding whether any activity is appropriate for you.
3. New Zealand Consumer and Fair Trading Law
We comply with applicable New Zealand law, including:
- Fair Trading Act 1986 — we must not make false, misleading, or deceptive representations about our services
- Consumer Guarantees Act 1993 (CGA) — if you purchase services from us as a “consumer” (as defined in the CGA), certain guarantees apply by law, including that services are carried out with reasonable care and skill and are fit for any particular purpose you tell us about
- Contract and Commercial Law Act 2017 — where relevant to contracts formed with us
- Privacy Act 2020 — see our Privacy Policy
- Unsolicited Electronic Messages Act 2007 — for commercial email or SMS marketing
Where the CGA applies, our liability is limited only to the extent permitted by that Act. Nothing in these Terms excludes or limits guarantees or rights you cannot lawfully contract out of.
If you are acquiring services for business purposes, the CGA may not apply and our liability may be subject to the limits in Section 9.
4. Acceptable Use
You agree not to:
- Use the site unlawfully or in a way that harms others or our systems
- Attempt unauthorised access to our servers, accounts, or data
- Introduce malware, scrape content without permission, or overload the site
- Submit false, offensive, or unlawful material through contact forms
- Impersonate another person or misrepresent your affiliation
- Use the site in breach of the Harmful Digital Communications Act 2015 or other applicable law
We may suspend or restrict access if we reasonably believe you have breached these Terms.
5. Consultations, Bookings, and Fees
Descriptions of programmes, events, and consultations on the website are general information. A binding agreement for paid services is formed only when we confirm booking and any fees, terms, and cancellation rules in writing (email or other agreed form).
Prices, availability, and session details may change. We will communicate material terms before you commit to a paid service. Current fees are available on request via our contact page or About us page.
5a. Cancellations and Refunds
For paid consultations, workshops, or team sessions:
- Rescheduling: Contact us at least 24 hours before your session where possible. We will offer another time subject to availability.
- Cancellation by you: If you cancel with at least 24 hours’ notice, we may offer a full refund or credit, as confirmed in your booking email.
- Late cancellation or no-show: Cancellations with less than 24 hours’ notice, or failure to attend, may result in the full fee being charged unless we agree otherwise in writing.
- Cancellation by us: If we cancel, you receive a full refund or a rescheduled session at your choice.
Nothing in this section limits your rights under the Consumer Guarantees Act 1993 where that Act applies to the services you purchase.
6. Intellectual Property
Unless stated otherwise, we own or license the copyright, trade marks, design, and other intellectual property in this website (text, images, logos, layout, and code).
You may view and print pages for personal, non-commercial use. You must not copy, modify, distribute, or commercially exploit our content without prior written permission.
7. User Submissions
If you send messages through our contact form or email, you are responsible for the content. You grant us a non-exclusive licence to use that content to respond to you and administer our services. Do not submit confidential or sensitive health information unless necessary; we are not a healthcare provider.
8. Privacy and Cookies
Our collection and use of personal information is governed by our Privacy Policy and Cookie Policy, which comply with the Privacy Act 2020 and related requirements.
9. Limitation of Liability
To the maximum extent permitted by New Zealand law:
- The website and content are provided on an “as is” basis. We do not warrant uninterrupted or error-free operation
- We are not liable for indirect, consequential, or special loss (including loss of profit, data, or opportunity) arising from use of the website, except where such exclusion is not allowed by law
- Our total liability for claims relating to the website (other than under non-excludable consumer guarantees) is limited to NZD $100 or the amount you paid us in the 12 months before the claim, whichever is greater
This section does not limit liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under the CGA or other mandatory law.
You use any activity suggestions at your own risk. Stop any movement that causes pain or discomfort and seek appropriate professional advice.
10. Links
This website primarily links to our own pages. If we link to external sites (for example, maps), those sites have their own terms and privacy practices. We are not responsible for third-party content.
11. Dispute Resolution and Governing Law
These Terms are governed by the laws of New Zealand. You submit to the non-exclusive jurisdiction of the New Zealand courts.
We encourage you to contact us first to resolve concerns. Consumers may also contact the Commerce Commission (www.comcom.govt.nz) regarding fair trading issues, or the Disputes Tribunal for eligible low-value disputes under New Zealand law.
12. Changes to These Terms
We may update these Terms from time to time. The “Last updated” date will change. Material changes will be posted on this page. Continued use of the website after changes constitutes acceptance of the updated Terms where permitted by law.
13. Severability
If any part of these Terms is held invalid or unenforceable under New Zealand law, the remaining parts continue in effect.
14. Contact
Questions about these Terms: talk@faunaglow.site or contact page.